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How do customers make bookings?
Sell-It Suite has a simple 4 step booking process. Once a customer has found an offer they wish to book, they enter the booking process via a “book” button on the offers page.

The booking process is intuitive, reliable and easy-to-use. At each point in the process, the customer sees exactly what it is they are going to book and exactly what they need to do to complete the booking.

Upon completing the booking, the customer immediately receives a confirmation e-mail containing all the booking details.

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What happens when a booking is made?
1. We check if the credit card has sufficient available funds.
2. We book the offer
3. We take money from the credit card
4. E-mails are sent to the Tour Operator and to the customer
5. The product inventory is updated

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Can I take credit card payments?
Yes, you can take credit and debit card payments and each brand can be configured to show up to 5 different types of cards that may be used for payment.

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Do I need a Merchant Account? If I do, how do I get one?
If you are accepting credit card payments, then you will need a Merchant Account.
At the present time, RWA only support UK Bank Merchant Accounts. The best solution is to approach your own bank first and they will refer you to their own Merchant Account section. You will usually have to provide them with details of your business and the types of transaction you will be handling. It is important that you stress that you need an “Internet Merchant Account” to accept payments taken through the Internet.

All the major clearing banks provide Merchant Account services so if you are not happy with the response from your own bank you could approach any of them. It may be worth shopping around, often if you are members of a purchasing group or Tourist Board you could be entitled to some really good special rates on transaction fees.

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Is the system secure?

Sell-It Suite runs on the Linux operating system (a version of the Unix operating system). This is a much more secure operating system than Microsoft Windows, and suffers from far fewer virus and other vulnerabilities. Your transaction with the customer is secured via SSL and authenticated with Digital Certificates. This is the same technology used by all the leading Banks for their online web sites.

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Can I take deposits online?

Yes, the product supports the ability to take a deposit rather than a full payment. The period up to which a deposit can be taken is configurable.

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Is it possible to double book?
If your inventory is kept up to date you will not receive any double bookings, since Sell-It automatically manages the inventory that you provide it with.

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Will all my bookings have to be over the Internet?
No. You can continue to take bookings via phone or e-mail in addition to those over the Internet.

If you are using Sell-It’s inventory management tool, then these bookings can be recorded using this tool, which will then update Sell-It Suite’s inventory.

If bookings are made straight into your own reservation system, then an inventory update mechanism between your reservation system and Sell-It Suite may need to be implemented.

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Will Sell-It Suite generate more bookings for me?
Sell-It Suite is designed to provide you with the ability to distribute and sell your holiday offers to whomever you wish in whatever manner you desire. In this way, it is designed to help you increase your volume of bookings.

However, customers book your holidays, not our technology! If you have attractive and competitive holiday offers, Sell-It Suite will provide your customers with a compelling web site that allows them to browse through your offers and then book them.

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